Tatler has started the 50% ticket refund for those who purchased tickets through official channels for the match between Hong Kong Team and Inter Miami CF on 4 February 2024.
Customers who purchased tickets through the official ticketing platform, Klook, for the match on 4 February 2024, will receive an email notification from Klook on 18 March 2024 to the email address used for ticket purchase (please check your junk mail box as well if you don’t receive the email). Customers will have until 23:59 (HKT) on 12 April 2024 to respond and accept the terms and conditions of the 50% ticket refund. Refunds will be processed within 30 days from the 12 April 2024 deadline and may differ depending on the recipient’s bank policy and process.
Customers that purchased tickets directly from Tatler Asia Limited, including tickets from event sponsors and partners will be contacted by their dedicated account manager with information on ticket refunds.
Tatler Refund process through Klook:
For each standalone ticket, a refund amount shown in the table below shall be made available to you subject to acceptance of the terms and conditions which is now available to you in your original booking voucher in your Klook account.
* No handling fee, or other costs, or expenses associated in connection with the match, including but not limited to expenses for travel, accommodation, food and/or beverages, merchandise and/or souvenirs will be refunded.
In order to receive the refund, please confirm your acceptance of the terms and conditions via your original booking voucher in your Klook account.
Refund timeline:
18 March 2024
- Tatler starts 50% ticket refund process
- Tatler to send media advisory, post on TatlerAsia.com and send email to sponsors and partners on refund process
- Ticket purchasers receive email or SMS from Klook
18 March 2024 - 12 April 2024
- Time period for ticket purchasers to acknowledge and accept refund terms and conditions before the deadline of 23:59 (HKT) on 12 April 2024
- Reminder emails sent to all ticket purchasers, sponsors and partners
13 April 2024 - 12 May 2024
- Klook on behalf of Tatler processes the refund to the customer's original form of payment, which may take up to 30 days from the 12 April 2024 deadline to process. The refund date may differ depending on the recipient's bank policy and process.
- Tatler initiates the refund to sponsors and partners, which may take up to 30 days from the 12 April 2024 deadline to process. The refund date may differ depending on the recipient's bank policy and process.
For inquiries regarding refunds, please contact xfest.enquiries@tatlerasia.com.